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TEL:18637302099

after-sale service

Current location: Vibrating screen manufacturer > after-sale service

  We firmly believe that it is equally important to serve the continuous innovation of product technology. We always take "customer satisfaction" as our business purpose, and "quality is the lifeline of an enterprise" as our business core, providing convenience and satisfaction to every user.

We provide a complete after-sales service system for every customer.
 

1、 Pre sales service

1. Information registration: the service staff will carefully register your needs
2. Recommended solutions: recommend solutions according to your needs
3. Data determination: after the scheme is determined, the product data is listed
4. Record data: technicians record product data suitable for you
5. Design scheme: according to the product data, the technicians design the product scheme for you
6. Determine the program: after you further determine the product production plan
7. Sign a contract: you sign a production contract with us
8. Deposit for delivery: 50% deposit for products


2、 Service in sale

1. Release task: release the production task according to the data determined in the pre-sales service
2. Arrange production: the workshop starts to produce the products ordered by users
3. Quality acceptance: the quality inspection department accepts the products
4. Warehousing of finished products: the products are put into storage after they are qualified
5. Payment balance: the user pays the remaining payment to the enterprise
6. Notice of delivery: inform the user of delivery information
7. Installation and debugging: install and debug products on site
8. Customer acceptance: customer acceptance on site
9. Enterprise Archive: Dong keeps customer files for follow-up service


3、 After sales service

1. Problem registration: register the customer's call speed in detail, so as to solve the problem in an all-round way
2. Telephone guidance: if the problem can be solved by telephone, explain the solution for the customer in detail
3. On site service: for customers who need to solve the problem on site, we should first determine whether they are within the warranty period.
1) Within the warranty period: divide the responsibilities according to the causes of the problems,
A. corporate responsibility: if the problem is the responsibility of the enterprise, we are responsible for free maintenance, troubleshooting according to the problems described by the customer, and submit it to the customer for acceptance
B. customer responsibility: if the problem is the customer's mechanical responsibility, we will explain the charging proportion to the customer, remove the fault according to the problem described by the customer, and submit it to the customer for acceptance, and charge according to the proportion after the completion
2) Beyond the warranty period: explain the charging standard to the customer, remove the fault according to the problems described by the customer, and submit it to the customer for acceptance. After the completion, the relevant fees will be charged according to the charging standard
4. Return to factory for repair: after communicating with customers, cooperate with customers to return the products to the factory for repair. The repair method and process are the same as the on-site service
5. In order to track the maintenance process of the enterprise after the completion of the maintenance